Canceling a Stay and Your Refund

Canceling Your Stay

Open the trip and choose Manage reservation, then Cancel reservation. In the Kabora app, it is on the trip itself. When canceling is yours to do, the sheet names your policy and states where today falls in it. Before you confirm, it shows where everything you paid goes: back to you, kept by your host, or the fees that are never refunded.

Kabora's Six Policies

Every listing on Kabora uses one of these six, worded on the listing page as here:

• Flexible: Full refund until 1 day before check-in. After that, the first night is kept and the other nights are refunded.
• Moderate: Full refund until 5 days before check-in. After that, one night is kept and half of the other nights is refunded.
• Limited: Full refund until 14 days before check-in; 50% until 7 days; none after.
• Firm: Full refund until 30 days before check-in; 50% until 7 days; none after.
• Strict: Within 24 hours of booking, a full refund when check-in is at least 7 days away. After that, 50% until 7 days before check-in; none after.
• Non-refundable: No refund at any point; canceling requires the host's agreement.

On every policy except Non-refundable, you receive a full refund within 24 hours of booking, provided check-in is at least 7 days away. A night kept under Flexible or Moderate is the stay's average night: its price shared equally across the nights. What comes back is that exact share of the price, to the cent, and the tax in the same share: on Moderate, a six-night stay canceled after its free window returns half of five nights, 5/12 of what the policy refunds from. Once the stay has begun, the nights you have stayed are kept as well.

Which Terms Apply to Your Stay

• A booking made on Kabora: Always one of these six.
• A booking made before October 6, 2026: It keeps the terms it was booked with. Those terms have no grace period and keep no nights, and a policy now called Limited may still appear there as Strict.
• A booking made on a host's own website: Can be on terms the host wrote, with any name, free window and late percentage. Read the terms on the booking itself, not the name.

The policy that governs your stay is the one in force when you booked, recorded on the reservation. A host changing their terms afterward never rewrites yours.

The Non-Refundable Rate

Some hosts also offer a Non-refundable rate: a lower price, usually 10% off, in exchange for no refund if you cancel. You choose between it and the listing's policy at checkout, under How do you want to book?. A stay booked on the rate is on Non-refundable terms. It is never offered on a stay of 28 nights or more.

Long Stays

On a stay of 28 nights or more, the long-term rule replaces the policy from the day you book. Everything but the fees below is refunded until 30 days before check-in. After that, the first 30 nights are not refunded. Once the stay has begun, the nights you have stayed and the next 30 are not refunded, never past checkout. The nights after that are refunded, less the fees. A long stay on Non-refundable returns nothing. A long stay booked before September 25, 2026 keeps the terms it was booked with.

What a Full Refund Leaves Out

The platform fee and the card processing are not returned, whenever you cancel, the 24-hour grace period included. Your trip says so with their figure, whichever band today falls in: The platform fee and card processing ($X) are kept whenever you cancel. A stay paid outside Kabora carries neither, and nothing is said of them. A percentage band is a percentage of what remains after those come off the top. A 50% band is therefore not half of what you paid. Tax inside your total is refunded whole inside the free window, and at the band's rate after it.

Stays Paid in Parts

If you are paying in parts, the band is a share of the whole stay, not of what you have paid so far. The policy keeps its share of the stay. You receive whatever you have paid above that share, and you are never asked for the rest. Your trip page states the figure for today before you confirm.

If the card kept for a later part is declined three times, Kabora cancels the stay for you, under the same policy for that day. You are told by email and on your trip page. The three attempts are on the part's due date, three days later and seven days later. You can pay the part or change the card from the trip page at any point before the third attempt.

Canceling a Non-Refundable Stay

Non-refundable is the only policy that requires the host's agreement, and the only one with no free window, not even the 24-hour grace period. From the moment you book, the button reads Ask the host to cancel rather than Cancel reservation.

Asking ends nothing on its own. While the host decides, the nights remain held, the money remains where it is, and your door code keeps working.

The Host's Answers

Your host answers on the stay:

• Everything back except the fees: What you paid, less the platform fee and card processing, which are not refunded on any cancellation.
• Part of it: An amount your host chooses, up to that same figure.
• Nothing back: No refund.
• Decline, keep the booking: The booking stands exactly as it was, and you are told by email. If you disagree, you can then ask Kabora's support.

Whichever your host approves, the cancellation is yours, made at your request. You are told that you asked and the host agreed, with the amount. While your request is waiting, your host cannot cancel the stay from their own screens; they answer the request instead.

When a host cancels without being asked, everything you paid is refunded, with no band, because you did not cancel and you have lost your trip.

Withdrawing a Booking Request

If you asked to book a place that requires the host's approval and the host has not answered yet, withdrawing is not a cancellation. The button reads Cancel request. Nothing was agreed and nothing was charged, so there is nothing to refund. You can ask again for these or other dates.

This works the same way on a Non-refundable place, because the policy covers a booking, and a request is not yet one.

Once a cancellation request has been sent on a confirmed stay, there is no button to withdraw it. Message the host and ask them to choose Decline, keep the booking.

Where Refunds Go and Which Emails You Receive

• Card payments: They return to the card they came from.
• Money paid to your host directly: It returns from your host, the same way it went.
• Emails: You receive one only when there is money to report.
• Bookings made on Airbnb, Vrbo or Booking.com: They are canceled there, not here.