How can we help?
Guides to every corner of Kabora, written plainly.
Can't find it? Contact support · Your conversations with Kabora Support
Answers come from the help articles only — nothing about your account or bookings. For those, open a case and a person will reply within 24 hours.
Searching and booking
What happens the moment you press Reserve
The checks, the refusals that name a real rule, and why nothing is held until it is paid.
How the price of a stay is worked out
Nights, fees, tax, discounts — and why Kabora adds nothing to your bill.
How search works, and what each filter really does
Where, when, who — then filters that narrow, never widen.
Instant Book, or asking to book
What the button means, how a host decides, and why waiting doesn't hold your nights.
The map under your search results
Price labels, every match pinned, and what "Search this area" actually does.
Checking your ID before your first booking
When you'll be asked, what the check involves, and who sees your photos.
Saving places, and how wishlists work
The heart, the tiles you file onto, and the link you can send someone.
What a listing page tells you
A walk down a stay page, and what the big price in the panel really means.
Your stays
Bringing other people onto your trip
Invite up to five; they get the stay, the arrival details and your conversation with the host.
Cancelling, and what comes back
The exact number before you confirm, worked out from the terms you booked under.
If your host cancels
Card payments come back in full with no policy band; money paid outside Kabora does not.
The private link to your stay
One link per booking: how to get there for anyone who holds it, the door code and the money once you sign in.
Changing your dates, your party, or your place
You propose and see the price; the host decides. Any refund comes from them, not us.
Where your trips are, and what each label means
Everything you booked or joined, in one list, with a word for where each one stands.
Getting in: door codes and arrival details
The door code and the Wi-Fi password appear three days before you arrive — on the stay page, not in the email.
Paying and refunds
Paying a deposit now and the rest later
Some stays are paid in parts: the first when you book, the rest charged to your card on dates you are shown.
Receipts and where to find them
A PDF on your trip page once money has moved, and your recent payments in one list.
Security deposits
Kabora holds it, charges and returns it, or your host collects it — and what each one means for you.
What each line on the price means
The lines you pay, the lines you don't, and the ones the booking form cannot ask about.
When your card is charged
A card up front where cards are live, and nothing holds your nights until money lands.
Refunds: how much, and when it arrives
The fees come off first, the band applies to the rest, then five to ten days.
When a host asks for money after your stay
Nothing is charged until you agree. You have 48 hours to answer, and Kabora can step in.
Messaging your host
Editing, unsending, and reacting
15 minutes to edit, 24 hours to unsend, one reaction each — and what the other side sees.
Sending photos and videos
What you can attach, how large it can be, and what a photo does not do.
Reporting a message, a conversation, or a listing
Each report goes to Kabora staff, and none of them tells the host.
Translating a message
Translate your host's messages, on the website and in the app, when it's on.
Where your messages live, and who can read them
Every thread with a host in one place — and the honest list of who else sees it.
Read receipts, and the switch that turns them off
The Seen line under your messages, and the one switch that stops it in both directions.
Your account
Getting a copy of your data
One button, a file you keep, and a straight list of what is not in it.
Deleting your account, and what survives it
Your login goes. Hosts keep their records of your stays; your messages and reviews stay, without your name.
Signing in to your account
Your email address first, then your account's one way in — a code, a passkey or an authenticator app.
Devices, and logging out
Log out ends one browser. Active sessions lists every device and ends any of them.
The privacy switches you have
Read receipts, what you hear about, what you can mute, and what does not exist.
Travelling for work, and booking for a company
Set up a company, invite the people who travel for it, book stays for it, and pay with its card.
Safety and problems
Reporting a listing, and what happens next
Six reasons, one optional box, and it goes to Kabora staff — never to your host.
Security cameras: the rule, and what to do if you find one
No cameras inside, ever. Outdoor ones must be declared — but almost none are yet.
Getting hold of a person at Kabora
A form or an email address, and the conversation lives in Messages. No phone line, no chat.
Something is unsafe, or the place isn't clean
What to do, in order — and what a listing's safety ticks do and don't tell you.
What Kabora can and cannot do in an emergency
Call your local emergency number, then your host. Kabora has no phone line and no alarm.
The place isn't what the photos showed
Say it in the thread, ask for a change, ask for money back, cancel, or report.
Calendar & bookings
Money
Messaging
The inbox, on both sides
One conversation, two views — travelers and hosts see the same thread.
Reply, edit, unsend, and react
The tools on every message, and their exact time windows.
Change a reservation, from ask to answer
Travelers propose; hosts accept, adjust, or decline — priced by the real calendar.
Photos, videos, and translation in messages
Send media with a caption; read any message in your own language.
Guest experience
Your team & account
Can't find it? Write to support@kabora.app — a person answers.