How can Kabora help?
Plain-language guides to every part of Kabora.
Cannot find an answer? Contact support · Your conversations with Kabora Support
Ask here first: the assistant answers from the help articles, and a person takes whatever it cannot answer.
Answers come from the help articles only, never from your account or bookings. For those, open a case and a person will reply within 24 hours.
Searching and booking
What Happens When You Press Reserve
Kabora checks your booking on the server, names the rule behind any refusal, and holds no nights until you pay.
How the Price of a Stay Is Calculated
A stay's price is built from its nights, fees, tax and discounts, and Kabora adds nothing to your bill.
How Search and Filters Work
Search starts with where, when and who, and every filter narrows the results without widening them.
Instant Book and Booking Requests
What the booking button means, how a host decides, and why waiting does not hold your nights.
The Map on Search Results
The search map prices each place on the current page, and "Search this area" limits the results to the area shown.
Verifying Your Identity Before Your First Booking
While identity checks are on, each guest shows a government ID once, before their first booking. Kabora never sees the photos.
Saving Places and Using Wishlists
The heart saves a place, lists organize your saves, and a link lets you share a list or plan it with someone.
What a Listing Page Shows
Each section of a listing page, and what the large price in the booking panel means.
Your stays
Bringing Other People Onto Your Trip
Invite up to five people; they receive the stay, the arrival details and your conversation with the host.
Canceling a Stay and Your Refund
Before you confirm a cancellation, Kabora shows the exact refund, calculated from the terms you booked under.
When Your Host Cancels
Card payments are refunded in full with no policy band; money paid outside Kabora is not refunded through Kabora.
Stay Links and Guest Account Access
Every stay has its own link. A stay booked on Kabora or with your host directly opens only for the people on it, signed in; a stay your host added keeps its Door code for them.
Changing Your Dates, Party, or Place
You propose a change and see its price, the host decides, and any refund of money paid outside Kabora comes from the host.
Your Trips and Their Status Labels
Every stay you booked or joined is in one Trips list, with a label that states where each stay stands.
Door Codes, Wi-Fi, and Arrival Details
Your door code and Wi-Fi password appear on your stay page three days before you arrive, and never in an email.
Paying and refunds
Paying a Deposit Now and the Rest Later
Some stays are paid in parts: the first at booking, the rest charged to your card on dates you are shown.
Receipts and Payment History
A receipt is available on your trip page once a payment goes through, and your recent payments appear together in one list.
Security Deposits
Depending on what your host chose, Kabora holds the deposit on your card, charges and returns it, or your host collects it directly.
What Each Line on the Price Means
The price breakdown lists what you pay, how each fee is calculated, and the fees that come out of your host's share.
When Your Card Is Charged
Where card payments are on, you need a saved card to book, and your nights are not held until a payment goes through.
Refunds: How Much and When
When you cancel, the fees are kept first, your policy's band applies to the rest, and a refund usually arrives in five to ten days.
When a Host Requests Money After Your Stay
Nothing is charged until you agree, you have 48 hours to answer, and Kabora can step in.
Messaging your host
Editing, Unsending, and Reacting to Messages
You have 15 minutes to edit a message, 24 hours to unsend it, and one reaction per message, each visible to the other side.
Sending Photos and Videos
What you can attach, how large it can be, and what sending a photo does not do.
Reporting a Message, a Conversation, or a Listing
Every report goes to Kabora staff, and none of them notifies the host.
Translating a Message
When translation is available, you can translate your host's messages on the website and in the Kabora app.
Where Your Messages Are and Who Can Read Them
Every conversation with a host is in Messages, and each conversation lists everyone who can read it.
Read Receipts
A Seen line below your messages shows who has read them, and one account setting turns read receipts off in both directions.
Your account
Getting a Copy of Your Data
One button produces a file you keep, and Kabora states what it leaves out.
Deleting Your Account
Deleting your account removes your login, while hosts keep their records of your stays and your messages and reviews remain without your name.
Signing In to Your Account
First you enter your email address. Then you prove it is yours: with a verification code or your password, or a passkey or an authenticator app if you set one up.
Signed-In Devices and Signing Out
Sign out ends the session on one browser, and Active sessions lists every signed-in device and can end any of them.
Your Privacy Settings
Privacy settings let you turn read receipts on or off, show or hide extra profile details, mute or archive threads, and choose your notifications.
Traveling for Work and Booking for a Company
Company travel lets you set up a company, invite the people who travel for it, book stays for them, and pay with the company's card.
Safety and problems
Reporting a Listing
A listing report offers six reasons and an optional description, and it goes to Kabora staff rather than to your host.
Security Cameras and What to Do If You Find One
No cameras are allowed inside a place. Every camera outside must be listed, though most listings do not list theirs yet.
Contacting a Person at Kabora
You reach a person at Kabora through the support form or by email, and Kabora offers no phone line or live chat.
Reporting an Unsafe or Unclean Place
If a place is unsafe or unclean, tell your host and then Kabora, and treat a listing's safety items as the host's own claims.
What Kabora Can and Cannot Do in an Emergency
In an emergency, call your local emergency number and then your host, because Kabora has no phone line and no alarm.
When the Place Does Not Match the Photos
You can message your host, request a change, request money back, cancel, or report the listing.
Calendar & bookings
Money
Money Between Guest and Host
Asking for money or offering it back inside the reservation, the 1% fee, and Kabora stepping in.
Cancellation Policies and Refunds
Kabora's six fixed cancellation policies; each booking's terms are fixed when it is made, and every refund follows them.
Getting Paid Through Kabora as a Teammate or an Owner
You set up your own payouts while signed in as yourself, from one button, and Stripe asks about you and your bank.
Messaging
The Inbox: Conversations, Threads, and Reservation Details
Guests and hosts see the same layout, filters and tools.
Reply, Edit, Unsend, and React
Every message offers the same tools, each with an exact time window.
Reservation Change Requests
A guest proposes a change; the host accepts, adjusts or declines it, priced from the live calendar.
Photos, Videos, and Translation in Messages
Both sides can send photos and videos and read any message in their own language.
Guest experience
The Guest Portal
Each stay has its own link to the Door code and the money: what is paid and the balance left to pay. A stay booked on Kabora or direct opens only for the people on the booking; a stay the host added puts only the Door code and Wi-Fi behind sign-in.
Trip Companions
The booker can bring others onto a stay; they receive the trip, the arrival details and the conversation with the host.
Your team & account
Cannot find an answer? Write to support@kabora.app. A member of the Kabora team replies.