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Paying and refunds

Paying a Deposit Now and the Rest Later

When a Stay Is Paid in Parts

Most stays are paid in full when you book. Two kinds are not:

  • A stay of 28 nights or more found through Kabora: It is paid a month at a time. You pay the first month, with the one-off fees, when you book. Each later month is charged to the same card 10 days before it begins.
  • A stay on a host's own booking site: The host decides when you pay. There is a first payment when you book, then the rest on the days the host chose. Those days can be before or after check-in, or every week or month. A long stay there is paid by the month as well, unless the host has set a schedule of their own.

A stay found through Kabora search that is shorter than 28 nights is paid in full.

What You See

Before you pay, the booking states what is charged today, and what is charged to your card later, on which dates. Your trip page lists the parts under Payment schedule, showing which are paid and which are still to come. You pay only today's part.

To pay everything at once, use Pay the rest now on your trip page, on the web and in the Kabora app. It pays everything still owed, and nothing more is charged on the later dates. It appears only while a part is still to come.

The card you pay with is kept for the parts still to come. You can change it from your trip page.

If you book so late that a part's date has already passed, that part is charged at booking as well.

When Your First Payment Does Not Hold the Dates

On a host's own booking site, the host can choose to leave the nights on sale until a stay is paid in full. The booking says so before you pay: Your first payment does not hold these dates. Until you have paid everything, your trip page reads Part paid, and your dates are not held yet, and somebody else can still book those nights. If they do, everything you paid comes back to you. Pay the rest now makes the dates yours straight away.

When a Later Part Is Due

A later part is charged to the kept card on its date, without asking again. If the card is refused, Kabora tries again three days later and seven days later. In between, you can pay the part or change the card from your trip page. If the third attempt also fails, Kabora cancels the stay. Your cancellation policy determines what is refunded for that day. See "Canceling a Stay and Your Refund".

When Your Host Has Not Finished Setting Up Payments

Card payments on Kabora are real, and they go directly to your host. A place whose host has not finished setting up payments cannot be booked. Its page states This place cannot take bookings right now, and nothing is charged.

What Paying in Parts Does Not Change

Your cancellation terms stay the same: the policy attached to your booking on the day you made it determines what is refunded.

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