Refunds: How Much and When

The Policy on Your Booking

Kabora has six cancellation policies, and every booking made on Kabora uses one of them. A booking made on your host's own website may carry the host's own policy instead, with a different free window and a different rate. Read the policy named on your booking.

If your host offers a Non-refundable rate and you chose it at checkout, your booking is on Non-refundable terms. You paid a lower price, and nothing is refunded if you cancel. This rate is never offered on a stay of 28 nights or more.

The six policies, as listings state them:

• Flexible: Full refund until 1 day before check-in. After that, the first night is kept and the other nights come back.
• Moderate: Full refund until 5 days before check-in. After that, one night is kept and half of the other nights comes back.
• Limited: Full refund until 14 days before check-in; 50% until 7 days; none after.
• Firm: Full refund until 30 days before check-in; 50% until 7 days; none after.
• Strict: Within 24 hours of booking, a full refund when check-in is at least 7 days away. After that, 50% until 7 days before check-in; none after.
• Non-refundable: No refund at any point; canceling takes the host's agreement.

Every policy except Non-refundable carries the same grace period. Within 24 hours of booking, you receive a full refund when check-in is at least 7 days away. A night kept under Flexible or Moderate is the stay's average night: its price divided equally across the nights. The refund is that exact share, to the cent, and the tax comes back in the same share.

Your booking records its terms when you book, and a later edit to the host's policy does not change them. A stay booked before October 6, 2026 keeps the terms it was booked with, with no grace period and no nights kept. On such a stay, a policy now called Limited may still read Strict.

What the Percentage Applies To

When you cancel, the Kabora platform fee and the card processing are not refunded. Your trip names them with their figure in every band, not only inside the free window. Everything else follows the band after those two have already come off the top. A 50% band is therefore not half of what you paid. It is half of what remained after the fees.

Tax is refunded in full inside the free window, and at the band's rate after it. A partial refund therefore returns part of the tax.

If you are paying in parts, the band is a share of the whole stay, not of what you have paid so far. The policy keeps its share, and you receive whatever you paid above that. You are never asked for the rest.

On a stay of 28 nights or more, the long-term rule applies from the day you book, instead of the bands. Everything but the fees comes back until 30 days before check-in. After that, the first 30 nights are not refunded. Once the stay has begun, the nights you have stayed and the next 30 are not refunded, never past checkout. The rest comes back.

A long stay on Non-refundable terms returns nothing. A long stay booked before September 25, 2026 keeps the terms it was booked with.

The exact figure for your dates appears on the booking screen before you confirm, and on your trip page afterward. Both use the calculation that pays the refund.

If the Host Cancels

No band applies. Everything you paid through Kabora toward the stay is refunded in full, including the platform fee and the card processing. You did nothing and lost your trip, so the host bears those fees, not you.

When a Refund Arrives

Refunds go back to the card you paid with and usually take five to ten days to appear, depending on your bank.

If you canceled the stay and money is due back, an email confirms the refund was sent. When your host cancels, the email telling you so states what is refunded. Every refund also appears on your trip page against the payment it came from.

Two cases work differently:

• Money paid directly to your host: Cash, a transfer or a check cannot be returned through a card processor. Returning it is between you and the host.
• A booking made on another site: That site refunds it under its own terms. Kabora does not quote another company's refund.