Money Between Guest and Host

Some money is not the booking's own price: an extra night, a broken lamp, or money back for a problem. It is requested and answered inside the reservation, and both sides read the same record.

Asking and Offering

Either side can ask the other for money, or offer to send some.

• Hosts: Manage reservation → Send or request money, the same door guests have, offers Ask your guest or Send money to your guest.
• Guests: Through the same door, Request money asks the host.
• Send money on the website: Charges a card the guest has saved immediately, with no approval step, from $1 up to $5,000.
• Send money in the Kabora app: An offer the host accepts first.

A host can ask for money for something damaged up to 14 days after checkout, and for anything else up to 60 days after. Offering money back is never too late.

An ask or an offer needs an amount of at least $1 and what it is for. It arrives in the stay's conversation as a card, and whoever has to answer is told by email and by a Kabora app notification. An ask nobody answered offers Request again.

Answering

Only the other side can answer, and on the guest's side only the person who booked. The card offers:

• Accept: Agrees to the full amount.
• Agree to part: On an ask only; you type the amount you agree to.
• Decline: Refuses the ask or offer.

An ask for more than can be returned offers Agree to part up to the returnable amount, and no Accept. Whoever asked can press Cancel request while it is open. Anything unanswered expires after 48 hours, and no money moves.

How the Money Moves

• Money going back to the guest: It returns the moment it is agreed, to the card the guest paid with. It is the host's money, kept apart from the stay. The stay's price does not change, and the trip still reads as paid.
• Money the guest owes the host: The agreed card displays Pay, with the amount, and the guest's money goes to the host's own Stripe account.

If the host's Stripe balance cannot yet cover a refund, Stripe holds it until it can. Meanwhile the host reads Refund waiting on your Stripe balance and the guest Refund on its way. Both read Refunded once it reaches the card.

Limits on Money Returned Through Kabora

Money returned through Kabora never exceeds what the guest has paid toward the stay, less the platform fee and card processing, which never return. The cleaning fee and taxes do not return this way either.

A guest may still ask for more. Before the ask is sent, and before the host answers, both are told the most that can return to the card. Anything more the host agrees to is settled between them, outside Kabora.

On such an ask, the host can agree to part of it, up to that most, but cannot accept all of it, or send more through Kabora. Anything the guest paid another way returns from the host directly, and the host records it as paid back.

Kabora's Fee

Money a guest pays a host this way, an agreed ask or Send money, carries a 1% fee, taken from the host's side. Money going back to a guest carries no fee.

When You Cannot Agree

Either side can press Ask Kabora to step in on the card, until it is paid or canceled. It opens a case with Kabora's support team about that stay, with the request already written in. The other side is told in the conversation, and someone from Kabora replies within 24 hours.

There is one case per request; once pressed, the card reads Kabora is looking at this for both of you. Stepping in moves no money.

Reading a Receipt

Every stay paid through Kabora displays three lines: Charged, Refunded and Balance, on Manage reservation and on the host's stay, on the website and in the Kabora app. A guest's trip in the app reads Total, Paid so far, Refunded and Still to pay (or Owed back to you) instead.

When the guest has paid more than the stay now costs, the third line reads Owed back to the guest. A canceled stay's balance is always none. What was kept or returned is stated beneath it, for example "Canceled — $550.00 kept under the Strict policy".