Fees, Commissions, and Payouts

What Kabora Charges

Smart locks pass on the supplier's cost: $5 a month for each lock you connect, billed by Stripe.

A guest pays the price on your listing, plus any lodging tax; Kabora adds no fee at checkout. It no longer charges guests the 8% service fee it once added on top of your price; its fee comes out of your side instead.

The fee depends on how the booking or payment reached you:

• Bookings from Kabora search: A 5% platform fee, paid by you, out of your side of the booking.
• Bookings you brought through your own site: A 3% platform fee, paid by you. It costs less because Kabora only ran the checkout.
• Bookings you enter yourself: 3% on whatever the guest pays through Kabora. Nothing when they pay you another way.
• Nights another site's calendar link blocks: Nothing. Kabora never saw that money.
• Money a guest pays you through Kabora outside the booking: 1%. This covers an agreed money request, money they send you, and what you keep from a deposit for damage.
• Payments you record yourself: Nothing. Examples are cash at the door, a bank transfer or a check.
• Lodging tax: Charged to the guest and passed to you in full. Kabora never takes a percentage of tax.

Money going back to a guest never carries a fee.

A stay keeps the rate it was booked at. A change to its dates or guests, an extension and an extra take that same rate, so a new rate reaches only a new stay.

Where the Money Goes

The guest pays you, not Kabora. The card charge is created on your own Stripe account. Your business name is on the guest's statement, and the money is yours from the moment it settles.

It is paid out to your bank the day after the guest checks in; Kabora never holds it, not even briefly. See refunds after you have been paid for what happens before and after that day.

The Kabora fee is taken out of that same charge as it happens, so there is nothing to pass on or invoice.

A stay of 28 nights or more is paid a month at a time. Each month's charge carries its own part of the fee, and the parts add up to the whole.

You also pay Stripe's own card processing directly, as with any card processor. Kabora does not add that cost.

Because you are the merchant, refunds and chargebacks are yours to control. Kabora does not sit between you and the guest.

What a Cancellation Costs

The platform fee and the card processing are never returned, to anyone, whatever the reason. A guest is told the exact amount before they press pay.

• The guest cancels: Their cancellation policy determines the rest. The fees come off the top first, so a "50%" band means 50% of what remained after them. On a $2,000 booking with $98.30 of fees, a 50% band pays the guest back $950.85.
• You cancel: The guest receives back everything they paid. The fees are still not returned, so you absorb them, because the guest did nothing wrong and has lost their trip.
• You cancel a stay Kabora found: You also owe Kabora a cancellation fee.

The cancellation fee is a share of the stay's price, larger the nearer check-in is, and never less than $50. The bands are more than 30 days away, within 30 days, and within 48 hours or after.

It is not taken from the guest's refund. It comes out of your next bookings paid through Kabora, and the cancel step names the figure before you press. What no booking has taken within 30 days, Kabora charges to the card you saved for its bills (Payments and payouts, Fees), or emails you as an invoice if you have not saved one. A stay you brought or entered yourself carries no cancellation fee.

Payouts

Card payments run on Stripe, on your own connected account. Connect it under Settings → Payments and payouts. See setting up payments. A place cannot be listed on Kabora until it is connected and Stripe has enabled both card payments and payouts.

Paying Teammates and Owners

To pay a teammate for a finished job, go to Operations → Payments:

• Recording a payment: You record what you paid them yourself, which costs nothing.
• Pay through Kabora: Available once they have set up their own payouts. Your business pays the job's price, with card processing and Kabora's 1% on top, so paid by card they receive the full price; another way of paying on Stripe's form carries its own fee, so they may receive a little more or less.

See paying a cleaner for a task. Paying an owner their share through Kabora carries the same 1%, paid on top in the same way.