Setting Up Payments

How Guests Pay You

Guests pay you, not Kabora. The charge is created on your own Stripe account, and the money is yours from the moment it settles. Kabora's fee is split off that charge as it happens, and Kabora never holds your money. Chargebacks and refunds are yours to control; Kabora does not sit between you and the guest.

Set it up under Settings → Payments and payouts.

Why the Card Says "Needs Finishing"

Stripe creates the account on your first click. It remains unusable until your identity, your bank details and often a tax ID are all provided. Stripe's form is long, and most people leave it halfway to find a passport.

The card therefore states what Stripe is still waiting for, rather than "setup incomplete". Finish those, and it turns green.

The Two Conditions for Ready

• Charges enabled: Guests can pay.
• Payouts enabled: The money can reach your bank.

Both must be true. Stripe can also switch an account off later if a verification lapses, so the status is checked again whenever Stripe reports a change.

Requirement Before a Place Goes Live

A place cannot be listed on Kabora until both conditions are met. When one is missing, the place's status menu shows Listed grayed out, with one of these reasons:

• "Connect payouts first — the guest pays you directly through Stripe, so without it nobody can pay for a booking here."
• "Add a payout method first — Stripe has not switched on payouts for your business yet, so the money from a booking here could not reach you."

The menu also has a Connect payouts → link to this page. Kabora asks for this when a place goes live.

When Stripe Pauses Your Payments

Stripe can switch card payments off on a working account, usually because something it asked for is overdue. From then on, nobody can pay you, so your places come off search and cannot be booked.

Every page of your dashboard states this, with a See what Stripe needs button, and Kabora emails you as well. Stays already booked are not affected. Once Stripe switches payments back on, your places return automatically.

Confirming Your Identity

Stripe's own screens open on this page: its setup form until guests can pay you, then your payouts and your account details. They determine where your money goes.

Kabora therefore asks you to Confirm it is you first, unless you proved your identity in the last ten minutes. You confirm with your passkey, if you have one. Otherwise, you enter a six-digit verification code that Kabora emails to you, which lasts 10 minutes.

If Stripe's form cannot open on this page, the page states the reason and offers Use Stripe's site instead, which applies the same check. If you did not start the change, close the box and use End all other sessions under Settings → Sign in.

Bank Accounts

The Bank accounts list lower on the page displays where Stripe sends your payouts. It is read from Stripe each time the page opens, and it has no controls of its own. To add or change a bank, use Getting paid above, where Stripe asks for the details and checks them.

Your Documents Stay With Stripe

Stripe hosts the form. Your bank details and identity documents go to Stripe directly and never reach Kabora, and no card number is ever stored on Kabora.

The page asks Stripe for the current state of your account every time it opens, and when you close Stripe's form it waits for Stripe's answer by itself. There is no need to fill in the form twice.