A refund after you've been paid

Every guest is charged on your own Stripe account, and Kabora tells Stripe to pay each stay's share out to your bank the day after the guest checks in — until then the money waits in your Stripe balance. So a refund before check-in — a cancellation inside the policy's window, a change that lowers the price, a refund you offer yourself — comes out of money that has not left. A refund after the guest has been in for a day comes out of money already in your bank, and that is the case this article is about.

What Stripe does

Stripe takes the refund from your Stripe balance. If the balance cannot cover it, the balance goes negative, and Stripe recovers the amount from your next payout. If no payout is coming — a quiet month — Stripe debits the bank account on file instead. You are never asked to send money anywhere; nothing is owed to Kabora.

What you see

• The stay: the refund and its reason, on the booking's money lines and in the thread.
• The stay's What you earn card: one line says where the share is — paid out on a day, due the day after check-in, or waiting on Stripe.
• Direct bookings → Payout history: each stay's payment, whether it has been paid out, and Kabora's fee on it. A payout smaller than the stay it covers is one Stripe reduced to recover a refund.
• The owner statement: the stay's line is net of what was refunded, so the month's total is what actually stayed with you.

What Kabora keeps

Kabora's share was split off when the guest was charged. On a refund it is not given back to you and not charged again: the guest's refund is worked out on what they paid, and what Kabora kept stays kept — the Kabora platform fee and Card processing lines on the stay's What you earn card are that amount.