Refunds After You Have Been Paid

When the Money Leaves Your Stripe Balance

Kabora instructs Stripe to pay each stay's share out to your bank the day after the guest checks in. Until then, the money waits in your Stripe balance.

A refund before check-in comes out of money that has not left: a cancellation inside the policy's window, a change that lowers the price, or a refund you offer yourself. This article covers a refund after the guest has been in for a day, which comes out of money already in your bank.

What Stripe does

Stripe takes the refund from your Stripe balance, which leaves the balance short by that amount. Kabora therefore takes the same amount off the next stay's payout before it asks Stripe to pay it. When a refund is larger than one stay's share, the rest comes off the following one.

If no payout is coming, as in a quiet month, Stripe debits the bank account on file instead. You are never asked to send money anywhere, and a refund never leaves you owing Kabora anything.

What You See

• The stay: The refund and its reason appear on its money lines and in the thread.
• The stay's What you earn card: One line says where the share is: paid out on a day, due the day after check-in, or waiting on Stripe.
• The refunded stay: Its line says the amount comes back from your next payout.
• The stay whose payout covered it: Its line says how much of that share covered a refund made after an earlier payout.
• Direct bookings → Payout history: Each payment on a stay, Kabora's fee on it, and where its money is.
• The owner statement: The stay's line is net of what was refunded, so the month's total is what actually remained with you.

Payout history statuses:

• Paid: Paid out to you, the day after check-in.
• Scheduled: That day is still ahead.
• Waiting to be paid out: The day has passed, and it has not been paid out yet.
• Pending: A charge has not settled.
• Refunded: The guest was given it all back before it was paid out.

Its top figures are in your business's currency, with a note stating what was converted and at which day's rate.

What Kabora Keeps

Kabora's share was split off when the guest was charged. On a refund, it is neither given back to you nor charged again: the guest's refund is calculated on what they paid. The Kabora platform fee and Card processing lines on the stay's What you earn card display that amount.