The Inbox: Conversations, Threads, and Reservation Details

Messages has three columns: your conversations, the conversation you opened, and the reservation it concerns. Hosts see it in the dashboard, identical to the guest's on purpose, so a host reading their screen is reading the guest's. On a wide screen, the outer columns fold with the chevrons on their edges, and their seams drag to give the conversation room.

Finding a Conversation

• Chips: All, Unread, Starred and Priority, the same on both sides. Priority holds what you moved there with Move to priority, among a conversation's actions, for you alone.
• Past conversations: A drawer rather than a narrower view, so a filed thread is in exactly one place. A host has it as a fifth chip; a guest finds it in the Message settings menu beside the chips.
• Support: Its own list beside the chips, for guests and hosts alike, holding your conversations with Kabora.
• Crew: A host's list of the job threads their cleaners and crews are working.
• Search messages: Finds a guest, a place or stay dates. From two letters, it also finds words anywhere in a conversation.

The list keeps your scroll position when you open a thread, and a "Draft" mark appears on any conversation with a half-written message.

Host Filters

A host can narrow the list further. Choosing nothing in a filter means all of them.

• Trip stage: Inquiries, booking requests, upcoming, arriving today, currently hosting, departing today, past, canceled.
• Listings: The listings the conversation concerns.
• Teammates: Every teammate, with their duties under their name, so two co-hosts can be told apart.
• Labels: Once a conversation carries one. A conversation carries one label, added from its actions: pick one Kabora offers, such as Long stay or Owner stay, or name your own under A new label. The whole team sees it, and a word the inbox already says is refused.

Personal Marks

Unread, star, priority, mute and archive belong to the reader. A co-host's star remains theirs, and a teammate opening a thread does not mark it read for everybody. There is no Awaiting reply or Resolved; Unread is the queue.

The Reservation Column

The stay beside the conversation is the stay's page, described in "The reservations table, and a stay's page". Hide reservation details puts it away when the conversation needs the width.

Press the stacked faces in the header for In this conversation, which lists everyone on it, host side and guest side. Each name opens that person's profile.

Writing Messages

In a conversation, send now or schedule for later, attach photos and video, translate what the other side wrote, react, edit within the editing window, and unsend.

AI draft offers a reply from the stay's facts and the conversation, which you edit before sending. Saved messages are replies you keep for reuse; a host's belong to the team.

Nights that another site's calendar link closed have no conversation here, because a calendar link brings dates, not a guest.

Keeping the Inbox Current

The inbox refreshes every 20 seconds while the tab is visible. When you open a thread, a "New" line appears above the first message you had not seen, and it stays in place while you read.