Reporting a Listing

Finding Report This Listing

On the website, Report this listing is a plain underlined link part way down the listing page. It follows What this place offers, and the Safety block when the host has completed it. It sits above Cancellation policy, the check-in calendar, the reviews, the map and Things to know.

The link appears on every listing, even one that declares nothing about cameras, and the form opens only when you press it. In the Kabora app, it is the last item on the listing.

You must be signed in to send a report. If you are not, the form says so and keeps what you typed.

The Six Reasons

• There is a camera inside
• It is not what the photos showed
• It is not safe or clean
• It is a scam, or the host asked me to pay outside Kabora
• Something in the listing is offensive
• Something else

The first reason is preselected; change it if another fits better. The box for detail asks for "what you saw, and where". It is optional on purpose, so that a frightened guest can press one thing and be heard.

If you are in danger, the form advises calling your local emergency number first: a report is a queue that staff read, not an emergency line.

What Happens After You Report

• Who receives it: Kabora staff, not your host. The host is not told that a report exists, and nothing on their side names you.
• Who sees your name: Kabora staff.
• Where it goes: One staff queue, newest first, showing the listing, the time, and your reason as a readable sentence.
• When it closes: Staff mark it resolved once they have dealt with it.
• A repeat report: The same listing reported for the same reason twice within an hour shows the same thank-you and no error, and staff receive one entry. A different reason is a new entry.

What a Report Does Not Do

A report is not a conversation. Kabora does not write back about it, no page shows its status, and a report alone does not lead to a refund or a cancellation.

For an answer, or a resolution about your money, also use Contact support, which opens a case with its own page and a reply.

Reporting a Message Instead

• A whole conversation: The thread's menu has Report this conversation, on the website and in the Kabora app. You describe the problem in your own words, up to 2,000 characters. It goes directly to staff, and the host is not notified.
• A single message: Hold the message in the app, or open its ⋯ menu on the website, and choose Report this message. The report is filed against that message.
• A description is required: Unlike the listing form, both reports require words and will not send empty.