When Your Card Is Charged

A Saved Card Before You Book

Where card payments are switched on, you need a card saved on your Kabora account before you can book or send a booking request. The rule is the same on every listing. Add a card under Account settings → Your payments. When you book a trip for a company you belong to, the company's card counts instead.

This protects the host's calendar: without it, a request with no card would hold dates in the host's queue until the host accepted and found no payment method.

A place whose host has not finished setting up payments cannot be booked. Its page reads This place cannot take bookings right now.

Two Ways a Booking Starts

• Instant booking: Your dates are confirmed as soon as the payment goes through.
• A booking request: You confirm your payment when you send the request, and it goes through only if the host accepts. Their acceptance confirms the stay, with nothing more for you to do. If they decline, or do not answer in time, you are not charged. Your bank may show the amount as pending for a few days before it disappears.

A request whose payment you have not confirmed has not been sent. Your trip reads Request not sent, and the host sees nothing until you confirm.

The balance and the Pay button on your trip page appear to the person who booked, provided they are signed in.

A Stay Your Host Added for You

A host can create a booking for you. Its trip page shows what is still owed and a Pay button. Anyone with the link can pay, without an account. Your host can also email you a payment link, with the amount due and a link to that page.

If you already paid your host another way, tell them, so they can record it and clear the balance. Kabora cannot know about money it never processed.

Paying With a Company's Card

If your stay is booked for a company you belong to on Kabora, and the company keeps a card, your trip page shows that card above your own. It is headed with the company's name: for a company called Acme, it reads Pay with Acme's card. You see the card's brand and its last four digits, never the full number. Only members of that company are offered it.

Long Stays and Host Websites

• A booking made on Kabora: It is paid in full when you pay.
• A stay of 28 nights or more: It is billed by the month. You pay the first month and the one-time fees when you book. Each later month is charged to the same card 10 days before it begins.
• A booking on a host's own website: It follows that host's payment schedule.

In every case, the checkout lists every part and its date before you pay, and your trip page lists them afterward. See "Paying a deposit now and the rest later".

When Your Nights Are Held

Until a payment goes through, the nights remain available to everyone else. If someone books and pays for them first, your booking is released.

Kabora emails you when that happens, and your trip page states that the booking did not go ahead and why. The booking moves from your Trips list to Canceled reservations, where its card reads Dates taken. Message your host if you still want the stay.

No timer ends an unpaid booking. A rule for one exists, but it is not switched on. It would end the booking a day after you booked, or two hours before check-in, whichever comes first. Currently, an unpaid booking stays open until someone else pays for those nights, or you or your host cancel it.

The nights may also be booked another way, or your host may close them first. Your trip then reads Dates no longer available, with no Pay button and a line explaining why. Nothing has been charged.

Who Charges Your Card

Each host takes payment through their own card processor. Their business name appears on your statement, not Kabora's. Kabora never holds your money and never sees your card number, which goes directly to the processor.

If a Card Is Declined

You receive an email, and the booking stays open so you can try another card. The nights are still not held while you do, as before the first attempt. The email states this: your dates are not held until you pay.

How Payment Updates Reach You

Payment updates arrive by email and in your message thread with the host. The Kabora app can also send a notification. Account settings → Notifications sets email, phone or both for each kind of update.

Muting a conversation stops its emails, not its messages. Your host's replies still arrive in the thread, without an email or phone notification. Payment emails still arrive.