Reporting an Unsafe or Unclean Place

If You Are in Danger

Call your local emergency number first. Kabora has no phone line and no live chat, and nothing here reaches Kabora staff within minutes. The report form states this: Kabora can take a listing down, but it cannot reach you.

Your host is the fastest person the product can reach. A message on the stay's thread reaches their inbox the moment you send it.

What to Do, in Order

1. Tell the host in the conversation for the stay. The person with the keys can resolve most problems, and the thread is the record.
2. Report the listing. "Report this listing" is a link part way down every listing page, and at the foot of the listing in the Kabora app. Choose "It is not safe or clean", one of six reasons, and use the optional box to describe what you saw and where. The report goes to Kabora staff, not to your host. You must be signed in.
3. Open a support case if you need someone at Kabora to answer you. A report gets a listing reviewed, but no reply comes back; a case is a conversation. Open one from Help, then Contact support, while signed in. You receive an email saying a person will reply within 24 hours, and the conversation stays in Messages, under Support, on the web and in the app. Without an account, use your stay page: If something goes wrong → If you cannot reach your host, get help from Kabora. A person replies to your email.

Canceling and What Is Refunded

• Most policies: You can cancel yourself. The cancellation sheet shows the exact refund before you confirm.
• Your reason for leaving: The policy on your booking decides the refund, not the reason you are leaving. A dirty apartment does not move you into a better band.
• Fees: The platform fee and the card processing are not refunded, even inside a free-cancellation window.
• Non-refundable bookings: The button reads Ask the host to cancel, not Cancel, and no refund figure appears. Your stay remains booked until the host answers.

What a Listing's Safety Items Mean

A host can tick six safety items: smoke alarm, carbon monoxide alarm, fire extinguisher, first aid kit, exterior lighting, and pool fence.

They have no section of their own. They appear in the single list under What this place offers, which shows only the first ten amenities. The button below the list that counts them, such as "Show all 23 amenities", shows the rest.

The Safety heading on a listing is where the host adds detail. It covers hazards such as a pool with no gate, where the alarms and extinguisher are, what to expect, and any outdoor cameras. It shows only what the host stated.

The amenity list reflects what the host ticked; no one at Kabora inspects the place. Kabora takes the host's word, as on every listing claim, and relies on guests to report what they find.

A missing item is not a claim. No "Pool fence" on a listing means no one ticked the box, not that the pool lacks a gate. If something matters to you, ask before you book.

After Your Stay

If your stay took place, cleanliness is one of the ratings on the full review form, which the review invitation email opens. You can complete it once check-out has passed. A canceled stay cannot be reviewed.