When a Host Requests Money After Your Stay

Nothing Is Charged Without Your Agreement

A host can request money on a booking: an extra night, a late checkout, a cleaning cost, or something broken. The request waits for your answer. Kabora records your answer with the time, so it can be quoted if the money is ever disputed.

The host must state what the money is for, and can request it up to:

• Damage: 14 days after checkout.
• Anything else: 60 days after checkout.

Where the Request Appears

It appears in your conversation with the host as a card headed Money requested, showing the amount, what it is for, and the time left to answer. Kabora also emails you, and the Kabora app sends a notification.

Answering the Request

Only the person who made the booking can answer. Anyone who joined your trip sees the card with nothing to press.

• Accept: You agree to the whole amount.
• Agree to part: You enter how much you agree to, up to the amount requested.
• Decline: Nothing is charged.

After 48 hours, the request expires, nobody can agree to it, and nothing is charged. The Kabora app offers every answer as well: accept, agree to part, decline, pay, and ask Kabora to step in.

Agreeing and Then Paying

Agreeing does not take the money by itself. The card then reads Agreed · pay to finish, with a Pay button for the amount you agreed, which opens the payment form over the conversation. The money goes to your host the same way the stay's own payment did. Once it goes through, the card reads Paid, the conversation records it, and your host is notified.

When Kabora holds a security deposit on the stay, an agreed damage request is paid from the deposit first, and Pay asks only for the remainder.

Kabora adds nothing to what you pay. Its fee, 1%, comes out of your host's side.

When You Do Not Agree

Press Ask Kabora to step in on the card while the request is waiting, declined, expired, or agreed but unpaid. This opens a case with Kabora's support team about your stay, with the request included, and your host is notified in the conversation. Someone from Kabora replies within 24 hours.

Your host can press it as well. Once either of you has, the card reads Kabora is looking at this for both of you. Once Kabora has decided, the card states the outcome in your own terms, with Kabora's reason where it gave one:

• Kabora looked at this and agreed with you
• …agreed with your host
• …found both of you had a point

Neither stepping in nor the decision moves any money by itself.

Sending or Requesting Money Yourself

From your trip, choose Manage reservation, then Send or request money. In the Kabora app, it is on the trip itself, under Money.

• Request money: Asks your host for money back, as a card in your conversation. Your host has 48 hours to accept, agree to part, or decline, and whatever they agree to goes back to the card you paid with immediately.
• Limit on a request: Through Kabora, a request cannot exceed what you have paid toward the stay, less the platform fee and card processing. The cleaning fee and taxes are not returned this way. You can still request more: the form displays the most that can return to your card, and anything more your host agrees to is settled between you, outside Kabora.
• Send money: On the website, this charges a saved card immediately, with no approval step. It accepts $1 up to $5,000, and you must state what it is for. In the Kabora app, it is an offer your host accepts first. Your host receives it less Kabora's 1% and their own card processing.

If your host offers to send you money back, the card reads Money offered. Accept it as it stands to return the money to your card, or decline it.

On a booking made on Airbnb, Vrbo or Booking.com, Send or request money is not offered; that money is handled on the site you booked through.