When a host asks for money after your stay

Nothing moves without your yes

A host can ask you for money on a booking: an extra night, a late checkout, a cleaning cost, something broken. Asking doesn't charge you. It waits for your answer, and your answer is written down with the time, so it can be quoted if the money is ever argued about.

They have to say what the money is for. For something damaged they can ask up to 14 days after check-out; for anything else, up to 60 days.

Where it arrives

In your conversation with the host, as a card headed Money requested: the amount, what it is for, and how long you have left to answer. Kabora emails you about it too, and the Kabora app sends a notification.

Your answer

Only the person who booked can answer. Anyone who joined your trip sees the card with nothing to press. On the card:

• Agree — to the whole amount.
• Agree to part — type how much you agree to, up to what was asked.
• Decline — nothing is charged.

You have 48 hours. After that the request runs out, nobody can agree to it, and nothing is charged.

The Kabora app has every answer too: agree, agree to part, decline, pay, and ask Kabora to step in.

Agreeing, then paying

Agreeing doesn't take the money by itself. The card then reads Agreed · pay to finish, with a Pay button for the amount you agreed. It opens a payment page, and the money goes to your host the same way the stay's own money did. Once it has gone through, the card reads Paid, the conversation says so, and your host is told.

When Kabora holds a security deposit on the stay, an agreed damage ask is paid out of it first, and Pay asks only for what is left.

Kabora adds nothing to what you pay. Its fee, 2%, comes out of your host's side.

If you don't agree

Press Ask Kabora to step in on the card. It works on a request that is waiting for you, one you declined, one that ran out, and one you agreed to but haven't paid. It opens a case with Kabora's support team about your stay, with the request already written in. Your host is told in the conversation, and someone from Kabora replies within 24 hours.

Your host can press it too. Once either of you has, the card reads Kabora is looking at this for both of you. Stepping in doesn't move any money by itself.

Money the other way

From your trip, Manage reservation, then Send or request money:

• Request money asks your host for money back. It works like their ask in reverse: a card in your conversation, and 48 hours for them to agree, agree to part, or decline. What they agree to goes back to the card you paid with straight away. It can't be more than you have paid toward the stay, less the platform fee and card processing, and the cleaning fee and taxes don't come back this way.
• Send money on the website charges a card you have saved, straight away, with no approval step. It takes $1 up to $5,000, and you have to say what it is for. In the Kabora app it is an offer your host accepts first. Your host receives it less Kabora's 2% and their own card processing.

If your host offers to send you money back, the card reads Money offered. Agree and it goes back to your card. An offer is taken as it is, or turned down.

On a booking made on Airbnb, Vrbo or Booking.com, Send or request money isn't offered. That money lives on the site you booked through.