When Your Host Cancels

Why No Policy Band Applies

A cancellation policy prices your change of mind. When the host cancels, you did nothing and have lost your trip, so no band applies.

Your Money

• Card payments: Every card payment you made toward the stay returns to the card it came from, in full, with no fees deducted. The host bears the platform fee and card processing.
• Money paid outside Kabora: Money your host recorded as taken outside Kabora cannot be returned through the card processor. That includes cash at the door, a bank transfer or a check. Your host returns it the way it arrived. Kabora does not move it for you, so ask your host for it directly.
• Money sent to your host separately: A make-good, a shared cost or a thank-you is not counted as money paid toward the stay. It adds nothing to your refund, and recovering it is between you and your host.

When there is a card refund to send, it is sent before the cancellation is recorded. If the card processor refuses it, the booking is not canceled at all, so a canceled stay never still holds your money. The rule covers card money only. A stay funded entirely outside Kabora is canceled with nothing returned automatically.

What Happens to the Trip

• Status: The stay moves to Canceled, a final state nobody can reopen, even the host who canceled it.
• Stay page: Your door code and Wi-Fi are no longer shown on the stay page. The page reads "This booking was canceled". It tells you to contact your host, quoting your confirmation code, if the cancellation is unexpected.
• Trips: The trip moves into the Canceled reservations group in your Trips.
• Scheduled messages: However the stay is canceled, any messages your host had queued for it are withdrawn, so no "see you tomorrow" arrives for a trip that is not happening.

How You Are Notified

When your host cancels, Kabora emails you that the stay is canceled, and what is refunded and how. To reach your host, message them on Kabora. Your trip list and your stay page change as well.

A cancellation you requested is emailed to you once your host agrees. The email states what is refunded and which fees are not. The Kabora app notifies you as well. See "Canceling a Stay and Your Refund".