Receipts and where to find them

The PDF on your trip page

Once a payment has actually gone through, a Download receipt (PDF) button appears on your trip page. Before that there is no button and no document. A page headed "Receipt" showing nothing paid is the sort of thing that gets forwarded to an employer or an insurer, so Kabora will not produce one.

The button is for the person who booked, signed in — and for a coordinator of the company a work trip was booked for. Somebody else holding the link to your stay does not see it. In the Kabora app it is under Price details.

A stay that was refunded back to zero still gets a receipt. Money did move, and the refund is on the document.

What is on it

• Your name, your email address when the booking carries one, and the host's name. The host's billing address and tax ID print only if they have filled those in — and the tax ID only when they bill as a business — so plenty of receipts show a name and nothing more.
• Your confirmation code, your dates, nights, party size, and the day you booked.
• For a trip you booked for work, a Trip line: "For work", the company it was booked for, and any purchase order and cost centre you gave.
• Every charge on its own line, as on your trip page — accommodation, any discount, cleaning, linens, extra guest, pet fee, extras added later — and tax under its local name with the rate it works out to.
• Each payment that went through, with its date, how it was made — Card, Paid directly to your host, or Recorded payment — and any refund noted beside it.
• Anyone else your host added to the booking, on an Also on this stay line.
• One closing line: Balance due, Still to come when later parts aren't due yet, Owed back to you, or Paid in full — and on a cancelled stay, Kept on cancellation or Refunded in full.

It says plainly that it covers the booking above and is not a tax invoice.

Your payments in one list

Under Account settings → Your payments, headed Money that moved, are your recent payments across your stays — the last 100. Each row has the property, the amount, anything refunded, and the reason if a card was refused. Above the list are three figures: Paid, Refunded, Net.

The date on each row is the day that stay starts, not the day the money moved.

If your stays span more than one currency, those three figures are dropped rather than added into a single total that would be true in neither. The payments are still listed, each in its own currency.

One gap worth knowing about: if a booking was made under your account but with somebody else's email address on the guest details, and that address belongs to another Kabora account that has confirmed that address, the payment cannot be proved to belong to either of you and shows for neither. The receipt on that stay's trip page still works.

Your saved cards sit on the same screen, just above the list. Adding and removing a card is on the website.