Receipts and Payment History

Downloading a Receipt

Once a payment goes through, a Download receipt (PDF) button appears on your trip page. Before any payment, there is no button and no document, because a page headed "Receipt" that shows nothing paid is often forwarded to an employer or an insurer.

Who Can See the Receipt

• The person who booked: Provided you are signed in.
• A company coordinator: For a work trip, a coordinator of that company also sees it.
• Your host's business: Anyone there who is allowed to see money can also open it from their own screens.
• Anyone else with the link: Does not see the button.

A stay your host added for you is the exception. Its link opens the whole page, receipt included, to anyone who holds it, because you may have no Kabora account. Share that link with care.

In the Kabora app, the receipt is under Price details. A stay refunded to zero still has a receipt, which records the refund.

What a Receipt Contains

• Names: Yours, your email address when the booking carries one, and the host's.
• Host billing details: The host's billing address and tax ID, only if the host has entered them, and the tax ID only when the host bills as a business.
• Stay details: Your confirmation code, dates, nights, party size, and the day you booked.
• Trip line: For a work trip, a Trip line shows "For work", the company, and any purchase order and cost center you gave.
• Charges: One line per charge, as on your trip page: accommodation, any discount, cleaning, linens, extra guest, pet fee and extras added later.
• Tax: Under its local name, with the rate it works out to.
• Payments: Each payment that went through, with its date and method: Card, Paid directly to your host, or Recorded payment. Any refund is noted beside it.
• Other guests: Anyone else your host added to the booking appears on an Also on this stay line.
• Closing line: Balance due, Still to come when later parts are not due yet, Owed back to you, or Paid in full. On a canceled stay, it is Kept on cancellation or Refunded in full.

Your Payment History

Account settings → Your payments lists your last 100 payments across your stays, under Money that moved. Each row shows the place, the amount, anything refunded, and the reason a card was refused. Three figures appear above the list: Paid, Refunded, Net.

Each row is dated the day the money moved. A refused card moved no money, so its row shows the day the stay starts.

When your stays span more than one currency, the three figures are not shown, because a single total would be accurate in neither currency. Each payment is still listed in its own currency.

Your saved cards appear above the list, where you can add or remove one, on the website or in the app.

Payments That Do Not Appear

A booking under your account may carry another person's email address in the guest details. If another Kabora account has confirmed that address, the payment cannot be proved to belong to either account, so it appears for neither. The receipt on that stay's trip page remains available.