Paying and refunds
What Each Line on the Price Means
What You Are Charged
Before you press Reserve, the panel itemizes the stay:
- Nights: The accommodation total for your dates. Open it to see each night's price, because rates vary by day of the week and by season.
- Discount: A minus line named for the discount that applied: weekly, monthly, early booking, last minute, length-of-stay, early bird or new listing. Only the largest single discount applies. The new-listing discount is the exception: it stacks on another, and the line then reads like New listing + weekly discount.
- Other fees: Cleaning fee, Linens fee, Extra guest fee and Pet fee appear only when the host charges them. A fee of zero does not appear as a row.
- Taxes: Under their local name, so a stay in Spain reads IVA rather than Taxes.
The total at the bottom is the whole price. Nothing is added after it.
If you searched with dates, the search result card already quoted a full stay total, fees and taxes included, for the cheapest room available on those dates. It can therefore differ from the price of a more expensive room on the same listing.
How Each Fee Is Calculated
- Cleaning: A flat amount for the whole stay. Hosts can set a separate cleaning rate for short stays of two nights or fewer.
- Linens: A flat amount for the whole stay, whatever the number of nights or the size of your party.
- Extra guest and Pets: Counted the way your host chose: once for the stay, per guest or pet, per night, or per guest or pet per night. Extra guests are counted above the number the host includes in the rate.
Guests, Infants, and Pets
On the website, under Who is coming, and in the Kabora app, under Guests, you select Adults, Children, Infants and Pets. Infants do not count toward a per-person charge. A pet fee is added when pets are coming.
The booking box on a host's own website is the exception. It asks for one number, Guests, and counts everyone in it. If an infant or a pet is coming, message the host before you book there.
What You Are Not Charged
Below the total, a second section, Where your money goes, shows four amounts:
- Your host's share.
- Taxes, where there are any.
- The card processing, about 3%.
- The Kabora platform fee.
You pay neither of the last two. They come out of what your host receives, so nothing is added to the price you saw.
A separate Kabora guest fee, added on top of the host's price, is set to zero and switched off, so you pay the host's price alone.
Both fee lines appear anyway, on purpose, to make the refund terms clear: "The platform fee is not returned" means nothing to a guest who never saw a platform fee. Both fees also come off any refund first, before a cancellation percentage applies to the remainder.
If your host cancels, you receive everything you paid, and your host bears the two fees. Your trip then shows the refund and no Where your money goes, because none of your money went anywhere.
A security deposit, where a host requires one, is not part of the total either. Depending on the host, Kabora holds it on your card, charges and returns it, or your host collects it. See "Security deposits".