Security Deposits

When a Deposit Applies

Where a host requires a deposit, the listing on kabora.app names it, with its amount, before you book. Your trip page states it again. Where there is none, nothing is shown: no empty line and no zero.

The Kabora app shows only a deposit that Kabora runs for your host, on your trip, and none on the listing. If it matters to you, open the listing on kabora.app.

How a Deposit Is Taken

The deposit is never part of your total or the price breakdown. How it is taken depends on your host's choice:

• Kabora holds it on your card: The amount is blocked on your card before you arrive and released after you leave. Nothing is charged unless you agree to a damage request.
• Kabora charges it and returns it: Your card is charged before you arrive and refunded after you leave.
• Your host collects it: Payment and return both take place outside Kabora.

Kabora places a hold or charge two days before arrival, unless your host changed that timing. It is returned a few days after checkout. Your trip page shows the dates.

If Your Card Is Refused

Kabora tries your card once. It then offers Try my card again on your trip page, on the website and in the app. You and your host are both notified.

Damage

If your host asks you for money for damage, the deposit is held back while the request is open. The amount you agree to is paid from the deposit, and the rest is returned. See "When a host asks for money after your stay".

A Deposit Your Host Collects

Kabora records only what your host reports: that they collected the deposit, and later that they returned it or kept part of it, with a reason. Your trip page shows what they recorded, an amount returned on a date or an amount kept for a reason. This is your host's statement, not a payment Kabora observed.

Which Amount Applies

• A deposit Kabora holds or charges: The amount is fixed once your booking is paid. A later change to your host's setting does not affect it. Your host can still move its two dates for your stay. The hold or charge can never move after check-in, and the return can never move before checkout.
• A deposit your host collects: The listing and your trip page show your host's current setting. A host who raises it in March raises the figure shown on a stay booked in February. A host who switches it off removes the line from your trip page.

For a deposit your host collects, save a copy of the listing when you book. If the amount later differs from the one you agreed to, ask your host to confirm the figure in writing.