Reservation Change Requests

Requesting a Change

A guest requests a change from their reservation sheet: new dates, a different party size, or a move to another of the same host's listings. The guest sees a live price quote before sending, and the request arrives in the host's thread as a structured card.

A move to a place with a different rental agreement asks the guest to sign that agreement too; the earlier signature is kept.

Unavailable Nights

• Nights held by another booking or blocked by the host: A guest cannot request them. The quote states Some of those nights are not available, and the request cannot be sent.
• A host's own change onto nights another booking holds: Kabora refuses it.
• A host's own change onto nights the host blocked: Kabora displays a warning only.

The Host's Answers

• Accept: Applies the request at the price the guest was shown. Kept nights stay at the agreed price, and added nights are at today's rate. If a night has been taken since the request, Accept says so and nothing changes.
• Decline: Leaves the reservation exactly as booked and says so in the thread.
• Your own change: Sent from Manage reservation → Change reservation, it replaces the guest's request, and the guest accepts or declines it.

On the host's side, Accept and Decline appear only for teammates allowed to take, change and cancel bookings.

Kabora tells both sides every outcome. When an accepted change lowers the total, what the guest paid above the new total returns to their card immediately. When the stay costs more, the guest owes the difference.

Approving Extra Nights Automatically

A host can let a guest's request for more nights proceed without them, under Settings → Defaults → Requests, or for one listing under Availability → Instant book:

• Ask me: Waits for you, and ends after 48 hours unanswered.
• Approve when it expires: Proceeds after 48 hours unanswered.
• Approve right away: Proceeds as soon as the guest asks.

This covers only more nights at the same place for the same guests. A shorter stay, other dates, another place or a different party always waits for you.

The automatic approval is the same accept as your button. It never approves nights no longer free, a party the place cannot hold, or a price changed since the request. When it cannot proceed, you are told why. Otherwise the thread states Accepted automatically, and your team receives an email saying so.

Changing or Withdrawing a Request

A guest can change their pending request by sending again. The new request replaces the earlier one, which stays in the thread marked Replaced by a newer request. Cancel request withdraws it. Once the host has answered, the card displays its outcome: Accepted or Declined.