Contacting a Person at Kabora

Where to Write

Help center → Contact support opens a case: a record with a thread, kept with your account. Kabora has no phone number and no live chat.

Opening a case requires signing in, so the reply has somewhere to go. If you prefer not to sign in, or cannot, write to support@kabora.app. It is at the bottom of the help center, offered to everyone signed in or not, and a person answers it.

For a question about one stay, the host is usually faster: a stay booked on Kabora has a message thread with them.

Checking Whether Kabora Is Working

kabora.app/status, in a new tab answers that question without contacting anyone. It covers four parts: search and booking, payments, the host dashboard, and messages and email. It marks each part Working, Having problems, Not working or Paused, and checks again every minute. If the part you are using says Working but is not working for you, open a case.

Disagreements About Money

When your host asks you for money, or you ask them, the request appears as a card in your conversation. If you cannot agree, press Ask Kabora to step in on that card. This opens a case about that stay with the request already included, and your host is notified. Someone from Kabora replies within 24 hours, and the case is kept with your others. Either of you can press it, once per request.

The Support Form

• Subject: Required. The first 140 characters are kept.
• Topic: A booking or stay, a payment or refund, my account or sign-in, a listing, feedback about Kabora, my data and privacy, or something else.
• About a stay? Optional, and shown when the form finds stays on your account. It lists up to ten by code and dates, latest check-in first, so a stay that has not happened yet is at the top. A canceled booking can appear in the list.
• What is going on? At least ten characters and at most 5,000. Write it as you would say it to a person, because a person reads it.

Sending Limits

The form accepts six cases an hour for each account, and only a case that goes through counts, so an attempt that returns an error uses none. One internet connection can open thirty an hour across all its accounts. Past either limit, the form asks you to give Kabora a moment to reply.

After You Send a Case

Your case is recorded before any email is sent, so a mail failure cannot lose your message. You receive a receipt. A person replies in the conversation, signed Kabora Support. The reply also arrives by email at your account's address.

The conversation is under Messages → Support, in the Kabora app and on the web. The help center links to it as Your conversations with Kabora Support. While Kabora is waiting for you, the conversation appears in bold, like an unread message. When you reply, it becomes Kabora's turn again.

Closed is not final. When your question is answered, Kabora marks the conversation Closed. If you write back, it reopens, and a person picks it up. On the web, a closed conversation asks once whether it resolved your issue.

What the Help Center Shows

The help center shows guests only the articles written for guests, so searching it does not return a host's guide to calendar sync. The ask-a-question box appears only when Kabora staff switch it on, and it is off by default.