Reporting a Message, a Conversation, or a Listing

Reporting a Whole Conversation

Open the thread, press the three-dot button at the top, and choose Report this conversation. In the Kabora app, it is under Conversation actions. Describe the problem, up to 2,000 characters, and press Send report. A description is required.

Your host is not told. The thread works as before. To stop seeing it, archive it from the same menu, or mute it to stop the email you receive when the host writes again.

Reporting One Message

Hold the message in the Kabora app, or open its ⋯ menu on the website, and choose Report this message. This report also requires a description, of up to 2,000 characters.

• No time limit: You can report a message your host sent last month.
• Your own messages: These cannot be reported.
• Unsent messages: A message already unsent cannot be reported.

The report is filed against that exact message, so it remains valid if the message is later edited or unsent. Staff see the message beside your description, so you need not quote it.

If the message is unsent after you report it, its words are removed from staff's view too. If the wording matters, include it in your report.

Reporting a Listing on the Website

Report this listing appears about halfway down every listing page, after the Safety section where there is one. It sits above the cancellation policy, the check-in calendar and the reviews.

The form asks for one of these reasons:

• A camera inside the place.
• Not what the photos showed.
• Unsafe or unclean.
• A scam, or a request to pay outside Kabora.
• Offensive content.
• Something else.

The first reason is preselected, so change it if another fits. Detail is optional. You must be signed in to send it; if you are not, Kabora asks you to sign in and keeps what you typed.

Cameras inside a home are banned, and a guest's report is the only way Kabora learns of one. In the Kabora app, Report this listing is the last item on the listing.

What Happens After You Report

Every report, about a message, a conversation or a listing, enters one queue. Kabora staff read the queue and mark each report resolved. Nothing comes back to you: no email, no status, and no outcome.

If your situation changes or worsens, report again, with one exception:

• The same listing for the same reason within an hour: A second report like that is treated as already received. You see the same thank-you, but nothing new is filed, and the second description is not kept. A different reason is filed as a new report. To add words to the same reason, wait the hour, or report the conversation or the message instead, because those are filed every time.

Other Steps You Can Take

In the Kabora app, you can also block a host from their profile, which hides your profiles from each other.

Kabora can take a listing down, but cannot reach you. If you are in danger, call your local emergency number first.