Door Codes, Wi-Fi, and Arrival Details

Arrival Details on Your Stay Page

Everything you need to get in is on your stay page, under Getting in. It shows the address, the time from which you can check in, and the time by which you must leave. The check-in and checkout times are always displayed.

A Directions link appears beside the address only when your host has pinned the place on a map. If no address has been entered, the address row does not appear.

Until your payment goes through, the address displays only the town, with the line The exact address is shown once your payment is complete. The exception is a host who has chosen to show the exact location earlier.

When the Door Code and Wi-Fi Appear

Your host's door code and the Wi-Fi network and password appear three days before check-in and remain until your checkout date. Before then, the page displays the date they will appear. This protects the place: a door code that sits on a live link for four months is a door code that leaks.

Only the people on the booking see them, provided they are signed in: you, anyone who has joined your trip, and, on a company trip, its coordinators. On a stay your host entered manually, the rest of the page is open to anyone with its link. The door code and Wi-Fi still require someone on the booking to sign in.

When Access Is Delayed

• Outstanding payment: Part of a stay paid in parts is due and unpaid.
• Required documents: A rental agreement or check-in form your host requires is not yet completed.

The page states what is missing. These restrictions remain in place unless your host grants you access.

When No Door Code Is Set

Your host can give your stay its own code, or set one code for the whole place, which every stay without its own code displays. If no code exists by the reveal date, the page says so rather than showing an empty box. It also states that your host will contact you before you arrive, whether or not the Wi-Fi details are present.

Before the reveal date, the countdown looks identical whether or not your host has entered anything.

When the Section Does Not Appear

• Unanswered request: No Getting in section: no address, no times and no countdown.
• Declined or canceled booking: No such section; the page shows where the request stands instead.
• Finished stay: The door code and Wi-Fi disappear once your stay is over, or earlier once your host marks you checked out. If you left something behind, the page directs you to your host.

The Rest of the Arrival Information

Below the code is whatever your host wrote: how to get in, where to park, how the place works, and the house rules. Your host's checkout instructions appear with the code under Before you leave, on the same dates.

The emergency contact is set by your host for the place, beside the door code; not every host has set one. Where set, it is the last line of Your booking, below the price and the cancellation terms. It begins Something urgent?, and the arrival email carries the same line. Find it before you need it.

What Arrives by Email

For a confirmed stay, Kabora emails an arrival note three days before check-in, or shortly after you book if you booked closer than that. It emails a checkout note the day before you leave. Each email is sent once.

Neither email contains the door code or the Wi-Fi password. The arrival note carries the place, your dates and times, how to get there, the Wi-Fi network's name and your host's notes. It says the code and the password are on your stay page. The checkout note carries your host's checkout instructions, or one general line if your host wrote none.

If one of your host's automated messages mentions the code or the password, its email says they are on your stay page instead. The copy in your Kabora inbox keeps them.

When it is time to travel, open the stay page. The emails direct you to it and are not a copy of it.