What Kabora Can and Cannot Do in an Emergency

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If you are in danger, call your local emergency number. Kabora cannot reach you, cannot send anyone, and has no one waiting by a phone. The report form on a listing states this below its send button: Kabora can take a listing down, but it cannot reach you.

What Kabora Does Not Have

• No phone line or live chat: Nothing in the product connects you with a person at Kabora within minutes.
• No push from the website: Kabora emails you. The phone app sends push notifications for what you choose under Notifications, but it is in TestFlight and not yet on the App Store.
• No emergency contact of your own: Your account has no field for a next-of-kin or emergency number, anywhere.

Reaching Your Host

Your host is the fastest person to reach.

• The message thread: A stay booked on Kabora has one. Your message reaches the host's notifications immediately. It also emails them, unless they have switched that alert off.
• Email: Replying to a Kabora email about your stay does not reach your host; the message thread always does.
• A phone number, if provided: Host phone, with a copy button, shows on your reservation from booking confirmation until the end of your check-out day, when the host offers one. Your stay page also shows it under If something goes wrong, as Call or text and the number. Outside that period, there is only the thread. Many hosts have not provided one.
• Your stay page: When your host has set an emergency contact for the place, a line beginning Something urgent? appears at the foot of Your booking. The arrival email carries the same line. Not every host has set one, so look for it before you need it.

What Kabora Can Do

• Take a listing report: It goes to Kabora staff, not to your host, and you must be signed in. It adds one entry to a queue that a person reads and marks resolved by hand. No alarm is raised, and no one writes back to you. A second report on the same listing for the same reason within an hour is treated as the one you already sent, so include everything in the first.
• Open a case: Help center → Contact support opens a case and emails Kabora, provided you are signed in. A person replies in the conversation, under Messages → Support in the app and on the web, and by email. Without an account, your stay page's If something goes wrong → If you cannot reach your host, get help from Kabora also opens a case, and a person replies to your email. Kabora promises a reply within 24 hours, but do not rely on that while a problem is in progress.

If Canceling Is the Answer

• Your own cancellation: You can usually cancel from the reservation, and the exact refund appears before you confirm.
• Non-refundable bookings: A Non-refundable booking cannot be canceled by you at any point. The button reads Ask the host to cancel instead.
• Bookings made elsewhere: A booking made on Airbnb, Vrbo or Booking.com is canceled on the site where it was made.
• Fees: Whatever the policy refunds, Kabora's platform fee and the card processing come off first and are not refunded. Both are named at checkout.

What Kabora Is

Kabora is a place to book and a place to be heard afterward. It is not an emergency service or a security company, and no one at Kabora can come to the door.