What Kabora can and cannot do in an emergency

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If you are in danger, call your local emergency number. Kabora cannot reach you, cannot send anyone, and has nobody sitting by a phone. The report form on a listing says as much under its send button: we can take a listing down; we cannot reach you.

What Kabora does not have

• No phone line and no live chat. Nothing in the product puts you in front of a Kabora person in minutes.
• No push from the website. Kabora emails you. The phone app does push what you choose under Notifications, but it is in TestFlight and not yet on the App Store.
• No emergency contact of your own. Your account holds no next-of-kin or emergency number — there is no field for one anywhere.

Your host is the fastest human

• The message thread. A stay booked on Kabora has one. What you send lands in the host's notifications straight away, and emails them too unless they have switched that alert off.
• Email. Some Kabora emails about your stay reply straight to your host and many do not, so do not count on it in a hurry. The message thread is the one that always reaches them.
• A phone number, if they gave one. Your reservation shows Host phone with a copy button when the host has put a number in their settings. Plenty have not.
• Something urgent? on your stay page. The private page for your stay prints a host's emergency line under that heading when the property has one — but no screen in the product lets a host fill that field in today, so on a real booking expect it to be blank.

What Kabora can actually do

• Take a report about a listing. It goes to Kabora staff, not to your host, and you have to be signed in. It writes one line into a queue that a person reads and marks resolved by hand. No alarm goes off, and nobody writes back to you about it. A second report on the same listing within an hour is treated as the one you already sent, so put everything in the first one.
• Open a case. Help center → Contact support opens a case, emails Kabora, and a person replies in the conversation — under Messages → Support, in the app and on the web — and by email. Signed in only. Kabora promises a reply within 24 hours, which is not something to lean on while a problem is happening.

If cancelling is the answer

• You can usually cancel yourself from the reservation, and the exact refund is shown before you confirm.
• A Non-refundable booking cannot be cancelled by you at any point. The same goes for any policy that does not allow late cancellation once you are past its free window: the button reads Ask the host to cancel instead.
• A booking made on Airbnb, Vrbo or Booking.com is cancelled on the site it came from.
• Whatever the policy gives back, Kabora's platform fee and the card processing come off the top first and do not return. Both are named at checkout.

Said plainly

Kabora is a place to book and a place to be heard afterwards. It is not an emergency service, not a security company, and nobody here can come to the door. For something happening right now: your local emergency number first, then your host.