Support Access and Account Security

No one at Kabora has standing access to your account. To look inside it, a support staff member opens a support window. A window lasts a limited number of hours, permits viewing only, and carries a generated ticket number, such as SUP-1042, and a written reason you can read.

What Support Can See

Inside a window, support sees your team members, your listings and your 15 latest reservations. The reservations show their totals, because a payout question cannot be answered without them, and no guest names.

Support never sees payment or bank details, or your guest message threads. Kabora never stores card numbers at all; the payment processor holds them.

Managing Support Access

Settings → Security → Support access shows every live window: who opened it, the ticket, the reason and its end time. Each window has its own Revoke button, and one further button revokes every window at once.

Disable support access prevents anyone at Kabora from opening a window until you allow it again. Below it, Access history records every grant, view and closure with its ticket and reason.

The Audit Log

Every access is written to an append-only audit log, and support sees the same record you see. A record only one side can read would not be transparent.