The Notification Bell

What the Bell Shows

The bell at the top of the page counts what has not been dealt with. Click it to drop down the open notifications; each row opens the conversation it concerns. See all opens the full list, which covers:

• new bookings;
• booking requests;
• cancellations;
• sync failures;
• payment problems;
• guest messages;
• extras a guest has asked for;
• double bookings.

Everything arrives here whether or not the matching email is on, so turning emails off never means missing something.

Open and Dismissed

A notification is Open until somebody clears it, then Dismissed. There is deliberately no "read" state: the guest waiting on a booking request is still waiting whether or not somebody glanced at the row.

Clear a single row with the ✕ at the end of the row, or clear them all with Dismiss all. Either way, the rows leave the list, and nothing is deleted. Dismissed in the header shows everything you have cleared, and Open takes you back.

Answering From the List

Rows marked Booking request or Extra request carry Accept and Decline. They act exactly as if you had opened the reservation. The stay is approved or the dates are released, and the guest is emailed. The audit trail records who decided.

The buttons appear only while the request is still open. If somebody on your team approved the stay a minute ago on another screen, the buttons are removed rather than remaining with nothing to do.

Dismissing Is Not Answering

Dismissing a request is not answering it. ✕ on a booking request silences the notice and leaves the guest waiting exactly as long as before.

For this reason, the calendar's Booking requests count is of reservations rather than notifications. It is the true answer to "what still needs me", and it does not change when you tidy the bell.

The Badge

The count is what is open. It turns red when something needs action:

• a booking request, a money request or a change request waiting on you;
• a double booking;
• a failed payment;
• a calendar link that has stopped syncing.

It stays neutral for the ordinary flow of new bookings, cancellations and messages. This is because people stop looking at a bell that is always red.

You choose which of these also email you under Settings → Notifications. The list is the same either way.