Operations
Task Rules and Teammate Notifications
Task Rules
Under Operations, task rules turn checkouts into work. A rule such as "cleaning after every checkout" creates each task automatically once the job is two weeks away, so your crew has notice and nothing is forgotten. Rules can carry a default assignee and a price, so tasks arrive assigned and costed.
The Board
Overview displays tasks by state: Unassigned, Overdue, Today, Upcoming, Past and Skipped. Search across task, listing, teammate and reservation code, and assign, mark Done, or Skip from the row.
A priced task marked Done is owed to its doer, under Operations → Payments. See paying a cleaner for a task.
The Job's Thread
Assigning a task opens a conversation on the job, on the Crew shelf of Messages, beside your guests' threads, never among them.
The crew reads the job on their phone, with its window and checklist. The window is the hours between the checkout and the next arrival; the checklist is the lines its rule carries. A line that requires a photo is ticked by posting a photo into the thread.
From the thread, the crew can:
- press On my way, Started or Done (Done with lines left asks whether to skip them);
- send a photo, such as something broken or the state a place was left in;
- hand in a receipt for what they bought, which is added to the job's cost;
- before pressing Started, press Turn this job down and say why in a sentence. The job goes back to Unassigned, and is offered to the rest of the crew when its rule offers jobs to a trade.
You answer in the same thread, on the web or in the Kabora app, and can:
- move the job's window;
- answer Is it ready for the next guest? once it is done (No, send it back returns it with your note);
- rate it;
- read its Cost.
A crew member with no Kabora account yet gets the job by email through your notification rules, and what you write in the thread does not reach them. Invite to Kabora, on their page under Operations, sends them a login, and the thread becomes theirs.
Offering a Job to a Trade
Instead of naming one person, a rule or the board's menu can select Offer to all cleaning members, or all members of another trade. The job then remains Open to take until somebody takes it from their phone.
How Your Crew Gets In
Each listing's Details → Arrival page has a How your crew gets in box, for details such as the lockbox, the side gate and where to park.
The person assigned a job at that place reads it as Getting in at the top of the job's thread. They see it only while the job is theirs, not while it is on offer or once it is done. Guests never see it, and your crew never sees your guests' own Door code.
Notifications
Notification rules email your crews about new reservations, alterations, cancellations, new, changed or canceled tasks, and reminders before check-ins and after checkouts. Each rule selects its teams, such as cleaning, maintenance, check-in and laundry.
Each rule's message uses the same blanks as guest messages, in words, plus the task's own: [teammate first name], [task kind], [task date] and [task note]. The blanks fill in for each teammate. Every send can copy you.