Property Owners and the Owner Portal

The Owner Record

Under Operations, Owners is your record of the people whose houses you manage. It holds:

• their name and their email;
• the management fee you charge them, and what it is charged on;
• who keeps the cleaning fee: All to the owner, Half and half, or all to you when your crew cleans;
• your fee on a canceled stay that kept money: The same rate, No fee, or A rate of its own;
• which of your listings are theirs.

The fee is charged on one of two bases:

• What the business is paid: On the payout, before card processing.
• What the business keeps: On what is banked, after card processing. On this basis, a free cancellation that kept only fees earns the owner nothing.

Attaching a listing here is what makes its earnings theirs on a statement.

Reserve held for repairs is an amount you keep back from what the owner is owed, so a repair never waits on a transfer. What they are owed still shows in full, and the amount to pay them is that figure less the reserve.

An owner does not need a login, and many never want one: they signed with you so that somebody else would handle it. Everything still works: you run their statements and email them.

Giving an Owner a Portal

The form asks Give them a login or No portal. A login requires an email address, because an account cannot exist without one. Saving sends the invitation, valid for seven days. Until they accept, the button reads Send again, with the days remaining. After seven days, the chip turns red and states that the invitation expired.

Removing Portal Access

• Cancel invitation: Withdraws the offer and changes nothing else; your record of them is unchanged. Send another whenever you like.
• Revoke access: For an owner who has accepted. They lose the owner portal at once, and any outstanding invitation is canceled.
• Unrevoke access: Lets them back in without a new invitation.

Revoking does not affect their own Kabora account, so they can still sign in for their own trips. Their statements are kept in every case, because the record of what somebody was paid is not access.

What Owners See

The portal shows Overview, Reservations, Statements, Payouts and Messages, for their listings only. No page shows another owner's numbers.

• Payouts: Lists every payment you have recorded to them, and downloads their year for their tax paperwork. It is also where they set up payouts for when you pay them through Kabora.
• Overview: States where the money stands between you: You are owed, Paid ahead or Settled up, with the last payment you recorded and any reserve you hold.
• Messages: Their conversation with your team. You answer from your ordinary inbox, and they are emailed when you do.

Beside the tabs, Managed by names your business. An owner whose houses are run by more than one business selects whose books to read from it, on the web and in the Kabora app. Each business's pages show only its own houses. Owners sort their statements, and the stays on one, by pressing a column's heading.

When an Owner Wants to Stay

In the owner portal's Messages, on the website and in the Kabora app, an owner chooses a place, the nights and how many people are coming, then presses Book these nights or Ask to stay.

• Book these nights: The stay goes on the calendar at once, as an owner stay, and you are told in their conversation. Only free nights can be booked: a night your calendar holds, including one you closed, is refused.
• Ask to stay: The ask waits in that owner's conversation in your Messages, under Asked to stay, with Accept and Decline. Accepting holds the nights as an owner stay. Either way, the owner is told in the conversation and by email.

Owners may book their own stays, under Operations → Owners, is on unless you turn it off. Off, an owner can only ask. It is the whole business's setting, so it is changed by somebody who looks after every listing.

One Account for Every Role

The portal is not a separate account. Everyone on Kabora starts as a guest and becomes a host or an owner later. An owner uses the same login and profile they book trips with, switching from the header.

Access History

Operations → Owners → Portal access keeps two logs:

• Login history: Each time an owner signed in, with their device and when they were last seen.
• Access changes: Invited, expired, canceled, accepted, revoked, restored and deleted, and the portal switched off or on. Expiries are attributed to a scheduled job, because nobody performs them.

Removing an Owner

Delete is at the foot of the Edit form, not among the access buttons, because it is a different decision. It deletes your record of them, and their listings detach, free to reassign.

Their statements are kept under their name, but can no longer be regenerated or emailed. Their Kabora account, if they have one, is untouched: only its owner can delete it.