Message Rules and Scheduled Messages

Rules and Scheduled Messages

These two pages are easily confused:

• Message rules: Written once, a rule applies to every stay booked through Kabora or added by you, provided the guest has an email address.
• Scheduled messages: What those rules produced: individual sends for real bookings, each with its own time and status.

Edit a rule, and it re-times everything not yet sent. Edit one scheduled message, and only that message changes.

What Rules Send

Under Automation → Message rules, rules send the right message at the right moment, such as:

• booking confirmation;
• check-in details the day before arrival;
• a settling-in check;
• checkout reminders;
• review requests;
• weekly rules, such as a trash-night reminder, that send on matching weekdays of a stay.

No rule reaches nights that arrive by calendar link from another booking site: a calendar link brings dates, not a guest. If you have calendar links, the top of every Automation screen says so, and counts any upcoming such nights beside the stays your rules do reach.

Shortcodes

Write templates with shortcodes, such as [guest first name], [property name], [check-in date], [door code], [Wi-Fi password] and dozens more. Press one in the editor to insert it into your sentence. Each fills from the booking and the listing at send time.

Define your own shortcodes for lines you reuse everywhere: a code named trash_day reads [trash day] in a message.

The Queue

Every scheduled send is visible before it happens, exactly as it will read:

• Edited: Your edit remains.
• Skipped: The message remains skipped.
• Canceled stay: Messages for a canceled stay are marked Skipped, with a note that says why.
• Muted listing: Muting a listing only removes it from search, and its guests still receive their messages.