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Guest experience

Selling Extras Beyond the Stay

An extra is anything a guest would pay for that is not the booking itself, such as early check-in, late checkout, a mid-stay clean, firewood or a cot. Under Automation → Extras, Waiting requests need an answer today, and Offers is the catalog you build once.

Offers and Currency

Each offer carries a price and the listings it applies to. An offer set on one listing is priced in that listing's currency. An offer for all listings is priced in your business's currency and offered only on stays in it. To sell it on a listing priced otherwise, set it on that listing. Nothing is converted.

How Guests Add Extras

Guests add the offers that fit their stay. One marked I approve each one waits in Waiting requests for you to accept or decline. Any other is confirmed as soon as the guest adds it. Either way, the money joins the reservation total, with nothing separate to collect.

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