Check-In, Checkout, and Guest Access

Listing and Stay Times

The listing's default Check-in from and Checkout by times are configured under Details → Arrival. Checkout tasks are managed separately under Details → Checkout.

The calendar displays each stay using these check-in and checkout times. You can override the defaults for an individual reservation using the Stay dates card on that stay's page.

Marking Arrivals and Departures

Mark checked in on the stay records the arrival. It is available from the arrival day, once the stay is paid. Mark checked out then records the departure. Nothing is marked automatically.

The Today tab counts Check-ins, Checkouts and Currently hosting from each stay's dates, not from those marks.

Setting Door Codes

A listing can have one code for every stay. Under Details → Arrival, Door code and emergency contact holds two items:

• Door code: "The same code for every stay", up to 120 characters.
• Emergency contact: The contact guests call when something is urgent.

Both are kept private and never appear on the listing. In the Kabora app, the same card is on the listing's Arrival guide.

A stay can also have its own code: use Door code for this stay → Add on the stay's page. The phone's stay screen offers the same control. The code is 40 characters at most.

A stay with its own code uses that code instead of the listing's. Whichever code applies is inserted into the scheduled messages that contain [door code].

Smart locks can set the code for you, provided they are switched on and a lock is connected under Settings → Connected integrations. Kabora then sets the stay's code on the lock for the stay's window, and removes the code afterward.

When Guests Can Access Their Door Code and Wi-Fi

The Door code and Wi-Fi details become available on the guest's stay page three days before arrival, provided the guest is signed in and is listed on the booking.

Access may be delayed in either of the following situations:

• Outstanding payment: A payment is due but remains unpaid.
• Required documents: The listing requires a rental agreement or check-in form that has not yet been completed.

These restrictions remain in place unless you manually grant the guest access.

Guest Access for Kabora and Direct Website Bookings

For stays booked through Kabora or your own website, the guest's stay link does not display stay details until someone on the booking signs in. Once the stay is booked, the street address is visible to the guest after sign-in.

Manually Created Stays

For stays you enter manually, anyone with the stay link can access the financial information and other details on the page. Share these links only with the intended guest, as the link itself does not restrict access to that information.

The Door code and Wi-Fi details still require the guest to sign in before they become available. Guests who do not have a Kabora account can sign in using a verification code sent to their email address.