Extras, Change Requests, and Money in the Conversation

Cards in the Conversation

Whatever changes a stay appears as a card in its conversation, on the web and the phone, for host and guest alike.

• Extra: A guest picks one on their trip page from what you offer under Automation → Extras, such as early check-in, a late checkout or a breakfast basket. You can also offer one from the stay. Once accepted, it joins the booking's total, paid like any balance.
• Extra without approval: An extra you have not set to I approve each one is added the moment the guest selects it. It shows one Extra added card with nothing to answer. On a stay already paid in full, it is charged to the saved card then.
• Counter-offer on an extra: Answer a guest's request with Offer another price, and the guest decides on your price instead.
• Change request: Different dates, party or place, from either side. The card shows the difference, then the answer.
• Money: A guest sends you money, such as for a broken glass or an agreed late fee, or requests some back. You request or send money from Manage reservation → Send or request money, with Ask your guest or Send money to your guest. Money sent to you carries Kabora's 1%. A refund never carries a fee.
• Cancellation: States what was returned and what was kept.

Who Can Answer

Everyone in the conversation sees every card. On your side, Accept and Decline on a change or an extra appear only for teammates permitted to take, change and cancel bookings. Others see it waiting.

Cards as the Record

A card is never edited after the fact, and a second request is a second card, so the conversation is the record.