Payment Schedules for Direct Bookings

Where Schedules Are Set

Payment schedules are under Direct bookings → Payment schedules, then a listing, and apply to guests who book on your own site. The list describes each listing's schedule in words.

A listing with no schedule chosen displays Not chosen yet, with what it charges meanwhile:

• Earlier split: The split it carried before schedules existed, if any.
• Policy deposit: Otherwise, its booking policy's deposit, with the rest later.
• Single payment: Otherwise, one payment at booking.

Choosing How Guests Pay

• Choose each payment: Any number of payments, each a share of the stay, due at booking, some days before check-in, on check-in day, or some days after. + Add a payment adds another.
• Repeat weekly or monthly: A share at booking, then the rest in equal parts every week or month, from booking or check-in, until check-in or checkout.

Kabora sets two rules: the first payment is taken at booking, and is at least 3% of the stay, because it carries Kabora's fee. The payments must add up to 100%. The editor shows the running total and a worked example on a stay booked today.

Whether a Deposit Holds the Nights

A listing that leaves part of the price for later shows A deposit holds the nights beside its schedule, on the web and in the Kabora app. It is on unless you turn it off, and it is recommended: once a guest has paid their first part, nobody else can book those nights.

Turned off, the nights stay on sale until the guest has paid in full, and the guest is told so before paying. If somebody else books them first, the guest gets back everything they paid and loses the trip. Kabora's fee comes back to you, and Stripe's processing stays on your account.

Bookings From Kabora and Long Stays

• Bookings from Kabora's search: Paid in full at booking; your schedule does not apply.
• Long stays from Kabora's search: 28 nights or more are paid monthly: the first month at booking, each later month 10 days before it begins.
• Long stays on your own site: Your schedule applies; with none set, they are also paid monthly.
• Non-refundable rate: Paid in full at booking, whatever the schedule would split.

What the Guest Sees

A guest on your own site reads How you pay on the listing before booking. The checkout shows every part and its date before they press Reserve, and the confirmation repeats them.

Their trip page lists the parts under Payment schedule, such as Part 1 of 2 · Paid and Part 2 of 2 · Coming with its date. Beside them is the card for the remaining parts, which the guest can change there. A part that comes due is charged to that card without asking again, and your thread records it.

When a Card Fails

Kabora retries the card three and seven days later. Meanwhile, the guest can pay the part from their trip page or change the card. The thread notifies you each time, and the bell rings on the first refusal and the last.

If the third attempt fails, Kabora cancels the stay:

• Refund: The guest receives what your cancellation policy returns for that day, less the platform fee and card processing, which are never returned.
• Nights: The nights return to sale.
• Notifications: The guest is notified by email and on their trip page, and you by the bell and in the thread.

When a Stay Changes

If a night or a guest is added after booking, the remaining parts are recalculated to the new total. If one is removed, the difference returns the way the guest paid.