Reviews: Writing, Answering, and Publishing

Automation → Reviews holds the rules that review your guests. A guest's review of you appears on your listing and under Pending replies. Only a role that can message guests opens Reviews, because it holds what guests wrote. A teammate limited to certain listings reads the rules and cannot change them, because a rule reaches every listing.

Reviewing a Guest

A rule is a rating, a text and a delay after checkout, and each checkout takes one rule at random. The shortcodes in the text, such as [guest first name], [guest full name] and [property name], are the message rules' own.

Pending reviews is the queue: edit a review before it posts, skip it, or post it immediately.

• Imported stays: A stay imported from another booking site is reviewed on that site. Copy its review from Pending reviews, post it there yourself, then press Mark posted.
• Calendar link stays: Nights that arrived by calendar link bring dates, not a guest, so there is nobody to review.

When a Guest Reviews You

You are notified by email. While the review is sealed, the email states only that the guest has written one. Once it can be read, the email carries the review itself.

Reviews become visible only once both sides have written or the review window has closed, so neither is written in reply to the other.

Replying in Public

Under Automation → Reviews → Pending replies, write in the box under a review and press Post reply. You can post one reply, which appears under the review on the listing page and cannot be edited. Every future guest reads it, so a short thank-you or a plain correction ages best.

A Reply Drafted by Kabora

Under an empty reply box, Draft a reply with Kabora writes a short reply in your voice from what the guest wrote and the stay, and puts it in the box. Change anything you like: nothing posts until you press Post reply. Write another asks for a fresh draft while the box still holds Kabora's, and once you have typed in it the press steps aside so it never replaces your words. On the phone, the same press is on a review's reply sheet. A review with stars and no words has nothing to draft from.

Stars

Every rating on Kabora shows the same violet star: on the listing page, a guest's page, a person's pane in a conversation, and your own reviews page.