When a payout fails

Each stay's share is paid out from your connected account to your bank the day after the guest checks in. When a payout comes back — a closed account, a changed number, a bank that refused it — you are told on the bell and by email, not only when one is sent.

What to do

Settings → Payments and payouts shows the payout that failed and Stripe's reason. Fix the bank details on your Stripe dashboard (the door is on the same page). Nothing is lost: the money that came back waits in your Stripe balance. Kabora does not send that payout again on its own yet, so once the bank details are right, write to support and say which payout it was.

What Kabora sees

Nobody at Kabora can move your money — it never passes through us.